Our mission is to have your back better than any other. That means we offer protection programs for shades that are broken, or damaged. Learn more about our programs below:

How Does the Replacement Program Work?

If your sunglasses become damaged for any reason at all within two years of purchase, you may request a new pair by submitting a request via our online chat service.

Proof of purchase may be required to make a replacement request. You may also be required to provide photographs of the damage to your item.

A processing fee is required for all replacements. These processing fees are subject to change at DUBL’s discretion. The current processing fees at the time you submit your item for replacement will apply regardless of the date you purchased your item. The schedule below contains the current processing fee that applies for each lost or broken replacement. The specific processing fee you are charged is based on the country shipping address for the replacement item.

Are There Limits to the Number of Replacements Under the Program?

Yes. You may only obtain one replacement of the same purchased item within the one year after purchase, so long as supplies are available. Should your item's style be sold out or discontinued within the one-year window, DUBL will provide an alternative item of comparable or reasonably equivalent style.

What Does This Warranty Cover?

This limited lifetime warranty (“Warranty”) covers any defects in materials or craftsmanship of DUBL sunglasses.

What Does This Warranty Not Cover?

This Warranty does not cover lost or stolen sunglasses. This Warranty also does not cover damage caused by normal wear and tear, or damage caused by anything other than defects in material or craftsmanship. Items purchased from re-sellers or unauthorized retailers are not covered by this Warranty. Also, consequential and incidental damages are not recoverable under this Warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How Long Does the Coverage Last?

This Warranty lasts for as long as you own your Covered Item(s).

How Do You Submit a Warranty Claim?

In order to be eligible for replacement of your Covered Item(s) under this Warranty, you must contact us via the online store chat. You may also be required to provide photographs of the claimed damage to your item.

What Will DUBL do?

DUBL will evaluate your submitted Warranty claim. If DUBL determines that the damage to your Covered Item(s) is caused by a defect in materials or craftsmanship, DUBL will replace your item, at no cost to you, with the same style and color, provided supplies are available. If your item’s style is sold out or has been discontinued, you will be offered another item of similar or reasonably equivalent style as identified.

No shipping and handling, or processing fees are required to submit or for DUBL to fulfill your Warranty claim.

How Does State Law Apply?

This Warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Return and Exchange Policy

We offer completely free returns and exchanges on most items within 30 days of purchase. *To start a return or exchange, visit our online chat service. We will provide a prepaid return label for you to send any unwanted item(s) back. If you opt for a refund or store credit, it will be sent back to the original payment method or store credit via e-gift card when DUBL receives the return.

Items marked as Final Sale are not available for return or exchange.